Support Engineer
- Software Development
- Full-time
- Salt Lake City, UT
- Remote friendly
- 80K - 120K USD a year
Posted on December 14, 2024
We’re jumpapp.com!
We’re looking for early engineers to help support our app. You’ll work with our Customer Success team to debug customer issues, find (and sometimes fix) bugs, document problems, offer product improvement suggestions, etc. You’ll probably need enough programming experience to know you’ve got a knack for it, but you don’t need a lot of experience. You will need to be very smart, hard working & have grit.
Here’s some info that developers like to know:
All Elixir/Phoenix/LiveView with relatively few dependencies
About 30 integrations with a consistent client interface, all based on Tesla (Finch adapter)
Consistent patterns across the codebase
The latest LiveView and LiveView features
Tailwind for styling, default esbuild for js
Liveview tests, wallaby for e2e tests when js is involved
A super powerful and interconnected admin interface so it’s very easy to debug problems and collaborate
Great logging and observability with GCP logging, appsignal, Prometheus, grafana, etc
Github (rebase merge and squash)
One review is required to merge
The author has complete responsibility and authority of their code. No gatekeeping. Requires being a good citizen
We move extremely fast. Many bug fixes and small features every day. A big feature typically started and shipped in a few days.
Automatic staging environments for every PR
Hammox for testing. Only a few mocks for the very boundaries of the app (MockHTTP, MockTime, etc)
We do a ton of cutting-edge stuff with LLMs (OpenAI and Anthropic) and have a robust framework for routing prompts to different models and testing new prompts/models. We use prompt caching, JSON mode, function calling, assistants, etc
Host our own embeddings with pgvector
We do some Rust/Rustler stuff, C/NIF stuff
We use the adapter pattern a lot. It’s really easy to add new integrations.
Absinthe for GraphQL (for mobile apps)
All infrastructure is in terraform. Everything. Github, cloudflare, etc. If there’s a provider we use it.
We’re hosted on GCP, k8s on GKE, all configured in Terraform. No YML.
Postgres 15 on Cloud SQL. One read replica but we can add more easily.
SOC 2 with Vanta
Slack for communication & Notion for tickets
We buy whatever subscriptions you (Cursor.ai, ChatGPT, etc)
We’re a small and efficient dev team
We’re growing gangbusters. All revenue-backed, super low churn.
Raised a $4.6M seed a few months ago
Health/Dental/Vision insurance
401k (no match right now)
Take the time you need PTO (4 weeks-ish, but we don’t keep track)
$90k-$120k depending on experience
Based in SLC, Utah
Fully remote OK. We’d like it if you’d fly in occasionally to get to know you.
Remote restrictions
- Workday must overlap by at least 2 hours with Denver, CO, USA
- Must be a resident of United States